How to remotely control a Mac user's screen via Microsoft Teams or Zoom

Sometimes meeting software such as Microsoft Teams and Zoom are solid options for providing remote IT support. However, this will not work properly unless the presenter grants accessibility and screen recording privileges in their Mac preferences.

There is an easy fix for the presenter:

1. Click the Apple icon on the top left corner of the screen
2. Click System Preferences...
3. Click Security & Privacy
4. Click the Privacy tab
5. At the bottom left corner, click the lock to make changes
6. Input an administrator's credentials when prompted
7. In the left window, select Accessibility (and/or Screen Recording for macOS Catalina and macOS Big Sur)
8. In the right window, check boxes for Microsoft Teams, Zoom, or any meeting software with screen share capabilities
9. At the bottom left corner of the window, click the lock to prevent further changes

To access control of the presenter's screen, ask the presenter to share their screen via the share screen buttons from their meeting software and request control.

This was tested and working on macOS High Sierra, macOS Mojave, macOS Catalina, and macOS Big Sur